Advanced and Comprehensive IT & TECHNOLOGIES
AstraServ internally utilizes a variety of advanced WFO technologies in order to improve the performance and the results for its clients. This includes call recording, quality assurance (QA), automated QA, analytics, workflow automation, compliance management and customer surveys.
Additionally, our technology group is fully prepared to deploy client-specific technologies and program management tools or reports. Our technologies enable our clients to fully manage our BPO remotely utilizing tools such as remote management of agent performance, recordings and transactions. Timely reports can be offered to implement, measure and assess client’s BPO programs.
Advanced Software Solutions