Your Partner in 

Call Center Outsourcing Services

Your True Partner

Let AstraServ be part of your operation and take away your management concerns. Our consultative approach will customize the outsourcing program for your business.

 

  • Unique Consultative Approach to Customize the Outsourcing Program for Your Needs

  • Cost Effective and Flexible Pricing Models

  • Result-Oriented

  • Full Compliance

  • Provides Best Representation and Reputation of Your Company

  • Value-Added Analytics Reports

  • Professional Client Relation and Program Management

  • Redundant Operations, Locations, IT Infrastructures

  • Advanced Workforce Optimization and Analytics Technologies​

AstraServ SERVICES

AstraServ delivers award-winning contact center Business Process Outsourcing (BPO) services with a track record of success, and as an integral part of our client’s business.  Our clients maintain control over the outsourced programs while eliminating the labor costs, operational obligations and the related liabilities.

 

We offer a set of affordable and flexible inbound/outbound/blended programs in contact center quality assurance, sales, marketing, customer service, customer retention, customer transaction and back office management, including order processing, QA analysis and reporting, and compliance management.

  • Outbound sales and marketing

  • Customer retention and up-sells

  • New customer acquisitions

  • 3rd party transaction validation

  • Customer services

  • 3rd party automated quality assurance and agent scoring

  • Speech, Text and Desktop Analytics

  • Speech-to-Text and Transcription

  • Order processing and provisioning

  • Lead and appointment generation

Our contact center services provide differentiating benefits by offering flexibility, affordable prices, scalable programs, compliance, and a broad range of capabilities in technology workforce development, and contact center management.

AstraServ outsourcing services are delivered consistently with the highest level of quality

and success.

 

AstraServ CAPABILITIES

call center manager

COMPREHENSIVE CALL CENTER MANAGEMENT

team at work

SYSTEMATIC WORKFORCE DEVELOPMENT

technician on a laptop

ADVANCED IT & TECHNOLOGIES

office workplace

BACK OFFICE & COMPLIANCE MANAGEMENT

team at conference table

CLIENT RELATION MANAGEMENT

 
 

ABOUT US

 

AstraServ, originally founded in 2000 and later renamed AstraServ, has been providing quality and award-winning Business Process Outsourcing (BPO) services to major companies such as ATT, Verizon, CenturyLink, Time Warner (now Spectrum), Qwest, Frontier, ABS, Dish Network and others. The Company has been consecutively ranked No. 1 or 2 by its clients due to the quality and the benefits it delivered.
 
AstraServ is located in Oklahoma.  Since its inception, AstraServ has successfully delivered compliant and successful outsourcing program to its clients.
 
Major differentiating factors setting AstraServ apart from other outsourcing service providers are related to the use of advanced software technologies in contact center workforce optimization and automation, client and regulatory compliance management, workforce development and management, and its highly productive and result-oriented performance.
 
Achieving loyalty of our customers and clients is not a goal for AstraServ. It is an ongoing journey with a continuous and relentless effort to achieve excellence in every interaction with our customers and clients.
 
AstraServ’s culture, continuously mentored, role modeled, driven and practiced within the company, is centered on developing a strong, company-wide Principle Oriented Value System.

 

careers

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for our customers.

 

If you are interested in applying for a position at AstraServ, please email your resume to careers@astraservsolutions.com or click the button to view all open positions.

CONTACT US

ADDRESS: 1255 W 15th St  Plano, TX 75075

TEL: 469.241.9200  |  info@astraservsolutions.com

 
astraserv logo